# Return and Refund Policy ## 1. Returns We accept returns within 30 days of purchase for unopened and unused items in their original packaging. Items must be in new, unused condition with all original tags and packaging intact. ## 2. Return Process To initiate a return: 1. Contact our customer service team at returns@lmlfix.com 2. Provide your order number and reason for return 3. Receive a Return Authorization (RA) number 4. Package the item securely with the RA number visible 5. Ship the item back to our warehouse ## 3. Refund Processing Once we receive and inspect your returned item: - Refunds will be processed within 5-7 business days - Refunds will be issued to the original payment method - Original shipping costs are non-refundable - Return shipping costs are the responsibility of the customer unless the item was defective or incorrect ## 4. Non-Returnable Items The following items are not eligible for return: - Opened or used items - Items damaged by customer misuse - Custom or personalized items - Digital products or downloadable content - Items returned after 30 days ## 5. Exchanges We offer exchanges for defective or incorrect items. Contact customer service to arrange an exchange. We will cover shipping costs for exchanges due to our error. ## 6. Damaged or Defective Items If you receive a damaged or defective item: - Contact us immediately with photos of the damage - We will provide a prepaid return label - Upon confirmation, we will send a replacement or issue a full refund ## 7. Warranty Claims Warranty claims are handled separately from returns. Please refer to the product warranty documentation for specific warranty terms and procedures. ## 8. Contact Information For return inquiries, contact us at: - Email: returns@lmlfix.com - Phone: (555) 123-4567 - Hours: Monday-Friday, 9 AM - 5 PM EST